Accessibility

The Ministry of Economic Affairs, Innovation, Digitalisation and Energy strives to make its websites accessible. Websites should be designed in such a way that they comply with national legislation implementing Directive (EU) 2016/2102 of the European Parliament. The following accessibility statement applies to the website meineverwaltung.nrw and was created on 18 March 2021.

We are currently working on improving the accessibility of the site. However, we ask for a little patience for this, as it is necessary to intervene in the programming of the page in some cases. For example, not every point on the website can currently be reached via keyboard functions and the reading order of some modules is sometimes not correct for screen readers.
     
In addition to some programming errors, there is one central problem in particular that needs to be fixed: The lack of a contact form . We are making every effort to remove the remaining barriers as quickly as possible.

Creation of this declaration

This statement was created on 18 March 2021.

Feedback and contact

Have you noticed any deficiencies in the accessibility of content on this site? Or do you have any questions about accessibility? If so, please feel free to contact us. Please use the following e-mail address: serviceportal@mwide.nrw.de.

Please note that when you send the e-mail, the personal data you have provided as well as special data (§ 3 para. 9 BDSG, e.g. political opinions) will be transmitted to the state government of North Rhine-Westphalia and used to respond to your enquiry. Please also note our data protection information Link

You can also contact us by post:

Ministry for Economic Affairs, Innovation, Digitalisation and Energy
of the State of North Rhine-Westphalia
Press Office
Berger Allee 25
40213 Düsseldorf

Überwachungsstelle für barrierefreie Informationstechnik des Landes Nordrhein-Westfalen

The Überwachungsstelle für barrierefreie Informationstechnik des Landes Nordrhein-Westfalen ("Monitoring Agency for Accessible Information Technology of the State of North Rhine-Westphalia") regularly checks whether and to what extent Internet sites and mobile applications of public agencies of the state meet the accessibility requirements.
The aim of the monitoring body's work is to ensure compliance with the requirements for barrier-free information technology and to ensure that the legal regulations are implemented across the board.

You can send an e-mail to the Monitoring Body to the e-mail address ueberwachungsstelle-nrw@it.nrw.de.

You can find more information about the Monitoring Body here

Conciliation procedure/enforcement procedure

If you do not receive a satisfactory response to communications or enquiries about accessible information technology on this website, you can contact the Ombudsman's Office for Accessible Information Technology of the State of North Rhine-Westphalia. The ombudsman's office is assigned to the Commissioner for the Interests of Persons with Disabilities and is legally anchored in §§ 10d, 10e BGG NRW and §§ 9 ff of the BITV NRW. With the involvement of all stakeholders, the ombudsman's office tries to determine the circumstances of the lack of accessibility so that the agency can remedy it. The aim is not to find winners or losers. Rather, the goal is to find a solution to a problem together and out of court with the help of the conciliation office.
The conciliation procedure is free of charge. You do not need legal advice either.

The Ombudsstelle für barrierefreie Informationstechnik NRW can be reached by telephone at the following number: 0211 / 855-3451.

Further information on the Ombudsman's Office for Accessible Information Technology NRW can be found here